Privacy Policy

At Unsold Antarctica, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Make a booking or inquiry about an expedition
• Subscribe to our newsletter or marketing communications
• Contact us with questions or feedback
• Participate in surveys or promotions

This information may include your name, email address, phone number, mailing address, passport details (for booking purposes), dietary requirements, and payment information.

Automatically Collected Information

When you visit our website, we collect basic analytics using Cloudflare's first-party infrastructure. This data is processed on our own servers and is never shared with third-party advertising or tracking networks. Information collected includes:

• Pages visited and Core Web Vitals performance metrics
• Referring website or traffic source
• Country-level geographic location (derived from IP address by Cloudflare; we do not store your IP address)
• Browser type and device category

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your expedition bookings
• Communicating with you about your reservations and travel arrangements
• Sending you important updates about expeditions, including schedule changes or safety information
• Providing customer support and responding to your inquiries
• Sending marketing communications (with your consent)
• Improving our website, services, and user experience
• Analyzing usage patterns and trends
• Protecting against fraud and ensuring the security of our services
• Complying with legal obligations

Cookies and Tracking Technologies

We take a minimal, consent-first approach to cookies. Our website does not use third-party tracking cookies. We use only first-party cookies and browser storage for essential functionality:

Cookies We Use

• Language preference (PARAGLIDE_LOCALE): Remembers your selected language so the site displays in the correct language on return visits. Set automatically.
• Chat consent (chatwoot_consent, localStorage): Records that you have opted in to use our live chat feature. Only set when you click to activate the chat. Without this, no chat cookies are created.
• Chat session (flipper-chat-sender, localStorage): A randomly generated identifier that lets our chat assistant maintain your conversation across page loads. Only created after you consent to chat.
• Session cookie (SESSION): A short-lived, server-side session cookie used for core site functionality. Contains no personal information.

First-Party Attribution

We use a self-hosted attribution script to understand how visitors find our website (e.g., search engine, social media, direct). This script sets two first-party cookies on our domain:

• First-touch attribution (attr_first): Records the traffic source from your first visit. Expires after 400 days.
• Last-touch attribution (attr_last): Records the most recent traffic source. Expires after 30 minutes of inactivity.

These cookies record only how you arrived at our site (e.g., Google search, social media link, direct visit). They do not track you across other websites or share data with third parties.

What We Do Not Use

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking scripts. We do not serve targeted advertising or participate in ad networks.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website, such as language preferences and live chat.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These may include:

• Expedition operators and cruise lines: To facilitate your booking and travel arrangements
• Payment processors: To securely process your transactions
• Email service providers: To send transactional and marketing communications
• Cloudflare: Our website is served through Cloudflare's network, which provides hosting, CDN, security, and first-party analytics infrastructure. Cloudflare processes requests on our behalf but does not use your data for its own purposes

We do not sell your personal information. We do not share data with advertising networks or data brokers. We require all third-party service providers to respect the security of your personal information and to treat it in accordance with applicable laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information
• Regular security assessments and updates
• Access controls limiting who can view your information
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to certain exceptions)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will do our best to respond to your inquiry within a reasonable timeframe.